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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joshua Hertel

August 15, 2025

5  out of  5
rating by Joshua Hertel
"Matt has been phenomenal to work with. Very transparent through the entire process of switching insurance and always trying to get the best coverage for you at the best rate. Very pleased to be switching over to these guys."
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Diane Ax

August 15, 2025

5  out of  5
rating by Diane Ax
"Great customer service and reasonable policy fees. Shoot out for Kameron!!"
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Melissa Wysocki

August 14, 2025

5  out of  5
rating by Melissa Wysocki
"I'll be the first to admit, I may love people, but I dread interacting with them for the 'mundane' things in life, so I've mostly stuck to handling my insurance needs online or through the phone. Let's be real; we all know that feeling of "salesman ick". I was a bit worried I'd feel uncomfortable going into an office for the first time, but I never once felt uncomfortable in this office. Kameron has been fantastic to work with. I never felt pushed into anything that I didn't want to do, I was given the time and space to ask all of my questions and I didn't feel pressured to make snap decisions, rather I felt empowered to take the time outside of the office to do my own research and make my decisions. Seriously, don't let the fact that an agent has to do their job and their goal is in fact to sell their product sway you away from an in person experience. I swear on my 7-lb hate-filled-would-make-a-deal-with-the-devil chihuahua's life that Kameron never once gave me the "salesman ick". My experience was really highlighted by the fact that nothing felt transactional - well except the true handing over of my card for payment. Kameron really got to know me as a person while we interacted. I have ZERO doubts he will check in on something personal when I see him in person again! That's just the type of guy he is. I also had the pleasure of working with Ben as I begin retirement planning. From our first short conversation, I got zero "salesman ick" once again! I am looking forward to continuing to work with him. While I may not have interacted with everyone in this office, I HIGHLY recommend this insurance office, and specifically Kameron for your insurance needs and Ben for your retirement/investment needs. Stay tuned for updateds as I continue to build on my retirement plans with Ben's help."
We responded:
"Melissa, thank you so much for your heartfelt review. We truly appreciate your kind words. We understand that the "salesman ick" feeling can be one of the worst experiences for a customer, and we would never want anyone to feel that way. Whether it's personal insurance, business insurance, or retirement planning, our goal is always to help and support you. We're excited to have you as a customer and look forward to continuing this journey together!"
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william woltmann

August 12, 2025

5  out of  5
rating by william woltmann
"Melissa is as terrific as terrific can be. She explained our coverage in detail and answered all of our questions. I wish all of State Farm associates were as professional."
We responded:
"That's great to hear Bill! Thank you so much for the kind words, we'll make sure to pass them along to Melissa. "
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JAVIER LOPEZ

August 11, 2025

5  out of  5
rating by JAVIER LOPEZ
"I got excellent service thankyou (Kaylee)."
We responded:
"Greetings Javier! Thank you for letting us know that Kaylee was able to provide excellent service. Knowing our team is taking care of our wonderful customers is fantastic!"
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Paul M. Johnson

August 10, 2025

5  out of  5
rating by Paul M. Johnson
"Kaylee was prompt and professional, very accommodating and helpful with my many queries."
We responded:
"Hi Paul! Thank you so much for your kind words! We're glad to hear that Kaylee was able to assist you promptly and professionally. We always strive to provide reasonable prices and excellent service, so it’s great to know we met your expectations. If you have any more questions or need further assistance with your property insurance, please don’t hesitate to reach out. Thanks again for your feedback!"
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Steve Tish

August 7, 2025

5  out of  5
rating by Steve Tish
"Melissa is a gem at Bruce Kitterman State Farm Insurance…great customer service👍"
We responded:
"Thank you Steve. Nothing makes us happier than hearing from our valued, long term customers like you. We appreciate your business!"
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Cindi Shutt

August 7, 2025

5  out of  5
rating by Cindi Shutt
"Prompt, excellent customer service"
We responded:
"Thank for your business Cindi! Great customer service is at the heart of all we do. We appreciate your feedback!"
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Matt Lucero

August 6, 2025

5  out of  5
rating by Matt Lucero
"Melissa is awesome and she is always quick to respond and provides the best customer service! Thank you for all your help!"
We responded:
"From all of us at Kitterman State Farm, thank you Matt!"
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Jeremy Adams

August 6, 2025

5  out of  5
rating by Jeremy Adams
"Switched to State Farm and saved $1400 a year! Mat Hamaker was great to work with, patient, helpful, and open with the process."
We responded:
"We're thrilled to hear that Mat Hamaker was patient, helpful, and transparent throughout the process, and that you saved $1400 a year by switching to State Farm. We appreciate your trust and look forward to continuing to serve you!"
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Jeff Stephens

August 6, 2025

5  out of  5
rating by Jeff Stephens
"Duke was awesome to work with! He was prompt, knew his stuff, and made the process of attaining a better policy seamless. I would very much highly recommend him."
We responded:
"That's awesome to hear, we will pass along the kind words to Duke. We appreciate you placing your trust in us! "
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LeAnn Vance

August 5, 2025

5  out of  5
rating by LeAnn Vance
"Melissa is as absolutely amazing with her fast and professional service - she had a quote, and emailed new insurance cards within minutes!! Top notch!! Thanks, Melissa!!"
We responded:
"Thank you so much for your kind words, LeAnn! Melissa and the rest of the team take pride in providing fast and professional service, and we’re glad she could get your policy and insurance cards to you quickly. We appreciate your feedback and will be sure to pass along your thanks to her!"
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Bobbie Smith

August 1, 2025

5  out of  5
rating by Bobbie Smith
"Mat Hamaker helped our family set up Home, Auto, and Life insurance! Great guy to work with and gave us lots of good information to help with making our decisions!"
We responded:
"We're glad to hear that Mat was able to provide helpful information and make the insurance process smooth for your family. It's great to know you're feeling confident about your Home, Auto, and Life insurance coverage. If you ever need assistance with anything else just give us a call! "
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JS

August 1, 2025

5  out of  5
rating by JS
"Melissa is Amazing!!! We called looking for a review of our homeowners insurance with another agent and see save us a lot of money. She knows her stuff. Thank you Melissa!!"
We responded:
"We're thrilled to hear that Melissa was able to help you save money and provide expert guidance on your homeowners insurance. We'll be sure to pass along your appreciation to her. Thanks again for choosing us!"
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Shana Salazar

July 31, 2025

5  out of  5
rating by Shana Salazar
"David was super helpful navigating the life insurance world! Will be back to have him do more of our insurance business!"
We responded:
"Thank you for your 5-star review, Shana! David, and the rest of the team, is dedicated to helping our customers understand the important details of life insurance, from selecting the right coverage amount to choosing the best policy type for their situation. Life insurance is a crucial part of financial planning, and it’s great to hear that David made the process clear and manageable for you. We look forward to assisting you with your other insurance needs in the future!"
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Divine Igali

July 31, 2025

5  out of  5
rating by Divine Igali
"Melissa was very helpful and professional."
We responded:
"Thank you for sharing your experience! We're glad Melissa was helpful and professional in assisting you. "
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Brenna Zell

July 31, 2025

5  out of  5
rating by Brenna Zell
"Very helpful! Explained everything beautifully for me to understand. He made the process very smooth."
We responded:
"We appreciate the kind feedback! We take pride in making the process smooth and Kameron has always done a great job of that! "
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Tiffany Drury

July 29, 2025

5  out of  5
rating by Tiffany Drury
"Teilla is amazing! Saved my mom 50% on her policies!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Teilla was able to help save your mom 50% on her policies. We appreciate your trust and look forward to continuing to provide excellent service!"
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Josh Peterka

July 29, 2025

5  out of  5
rating by Josh Peterka
"I had a great experience getting my auto and renters insurance set up with Duke Mickle at State Farm. He was very polite, helpful, and knowledgeable about any questions or concerns that I had throughout the process. I will always consider State Farm for my insurance needs because of how simple and easy the entire process was. I truly do appreciate the kindness and support they give all while balancing it with professionalism and business."
We responded:
"We're thrilled to hear that Duke Mickle provided you with polite, helpful, and knowledgeable service throughout the process. At Kitterman State Farm, we strive to make insurance simple and stress-free, and it’s wonderful to know we achieved that for you. We truly appreciate your trust and look forward to assisting you with your insurance needs in the future!"
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Teresa Mally

July 28, 2025

5  out of  5
rating by Teresa Mally
"Kana. Made me and my husband feeling like family He also made it so easy He want about to answer all of questions He a great agent. My Husband and give him 100%"
We responded:
"Thank you so much for your kind words, Teresa! It is great to hear that your experience here made you and your husband feel like family, and you received excellent support throughout the process! It's wonderful knowing Kameron was able to answer all your questions and make everything easy for you. We truly appreciate your recommendation! "
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Darren Flood

July 24, 2025

5  out of  5
rating by Darren Flood
"I had a great customer service experience insuring a very unusual vehicle. Melissa Rivers always responds timely."
We responded:
"Thanks so much for another 5-star review, Darren! Unique situations are something we specialize in, and we are glad to hear that Melissa's great and timely customer service reflected that! We are always here to help and can't wait to hear from you again! "
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Shelly Pelletier

July 24, 2025

5  out of  5
rating by Shelly Pelletier
"Melissa Rivers is always so helpful and answers all of questions. She is the BEST!"
We responded:
"Greetings, Shelly! Thank you for another kind review. We agree, Melissa is great! We are so glad to hear that you received the help we always strive to provide and that your questions were answered. Please let us know if we can ever do anything else for you! We appreciate your business! "
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Selena Galan

July 23, 2025

5  out of  5
rating by Selena Galan
"Melissa was able to help me with what I needed done quickly & was great at communicating. I appreciate her help & would recommend her to friends & family!"
We responded:
"Thank you so much for your 5-star review! Melissa is a valued member of our team and we're happy to hear that she was able to provide you with quick and efficient help! Your recommendation means a lot to us. Thank you for choosing Kitterman State Farm!"
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David Salazar

July 22, 2025

5  out of  5
rating by David Salazar
"Mat was able to handle all my insurance needs. He was able to make our move from Kansas to South Dakota smooth by getting our new home and vehicles covered in South Dakota. Additionally, Ben did a fantastic job in assisting in setting up a Roth IRA fund for me through State Farm. Exceptional employees at an exceptional agency."
We responded:
"Thank you so much for sharing your positive experience! We're thrilled to hear that Mat made your transition from Kansas to South Dakota seamless by taking care of your home and vehicle insurance needs. It's also wonderful to know that Ben provided excellent assistance in setting up your Roth IRA fund. We truly appreciate your kind words about our team and agency. At Kitterman State Farm, our team loves to protect you and your family while helping to grow your retirement assets!"
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Erica Dustin

July 22, 2025

5  out of  5
rating by Erica Dustin
"My husband and I moved to Rapid City from another state and Ben handled everything for us! We switched over home, auto, and recreational vehicles with ease and have more coverage for less premium compared to our old insurer. The process was very smooth and Ben remained in constant communication with us through the process. We definitely won’t be going to any other agency!"
We responded:
"Thank you for taking the time to share your experience! We're delighted to hear that Ben made your move to Rapid City hassle-free by smoothly handling your home, auto, and recreational vehicle insurance. It's great to know you received more coverage for less premium and appreciated Ben's constant communication throughout the process. We’re honored to be your trusted agency and look forward to continuing to serve you and your husband!"