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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Mansfield

April 13, 2026

5  out of  5
rating by Eric Mansfield
"Melissa was able to get my truck insured quick and easy! Thank you so much!"
We responded:
"Thanks so much for your fantastic feedback! We’re happy to hear Melissa made insuring your truck a smooth and hassle-free process. If you ever need anything else, don’t hesitate to reach out!"
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Jen Esquiro

April 13, 2026

5  out of  5
rating by Jen Esquiro
"Very helpful, patient and understanding"
We responded:
"We truly appreciate your feedback! It’s great to know that our team was able to provide the support and patience you needed. Thank you for taking the time to share your experience with us! "
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Dylan Christenson

April 10, 2026

5  out of  5
rating by Dylan Christenson
"Super easy to work with"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found working with us super easy. Looking forward to assisting you again in the future!"
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Erica Bishop

April 8, 2026

5  out of  5
rating by Erica Bishop
"Mat has been extremely helpful! I needed to switch my payment method and had several questions about combining policies as I got married and we are building a house. Mat was super knowledgeable and extremely willing to help in any way he could!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mat was able to assist you with switching your payment method and answering your questions about combining policies during such an exciting time in your life. Congratulations on your marriage and your new home! We’re always here to help you navigate these important changes. If you need anything else, please don’t hesitate to reach out."
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hanah neuschwander

April 7, 2026

5  out of  5
rating by hanah neuschwander
"Mat was a pleasure to work with. He was very thorough when explaining all of the details included in the policy he had created for me! I would recommend working with Kitterman State Farm for any insurance needs!"
We responded:
"Thank you for your wonderful feedback! We're happy to hear that Mat was able to clearly explain your policy and make the process smooth. Your recommendation means a lot to our team at Kitterman State Farm. Please don’t hesitate to reach out if you need any assistance down the road!"
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Lanelle Crosswait

April 6, 2026

5  out of  5
rating by Lanelle Crosswait
"Melissa was excellent to work with. Super efficient and knowledgeable and their prices are competitive!"
We responded:
"Hi Lanelle, thank you so much for your kind words! We're thrilled to hear that Melissa provided you with efficient and knowledgeable service. We always strive to offer competitive prices and excellent support. We appreciate your feedback and look forward to working with you again!"
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Cody Montgomery

April 2, 2026

5  out of  5
rating by Cody Montgomery
"Teila was amazing to talk to on the phone and was very nice and professional"
We responded:
"Hi Cody, thank you for your wonderful feedback! Teila will be happy to know she made such a positive impression. We appreciate you choosing us and hope to assist you again soon."
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Alix Andrews

April 1, 2026

5  out of  5
rating by Alix Andrews
"Melissa was awesome, she got me a really good deal on my house and auto insurance. Walked me through the application process. Had a wonderful experience. Thank you Melissa."
We responded:
"We’re so happy to hear about your positive experience with Melissa! It’s great to know she could help you find excellent coverage for both your home and auto insurance while guiding you through the process. Thank you for sharing your feedback — we truly appreciate it and look forward to assisting you again in the future!"
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Abby Tordsen

April 1, 2026

5  out of  5
rating by Abby Tordsen
"Ben saved us a significant amount of money and made the entire process seamless. We were able to get our car and life insurance set up quickly, and his expertise made everything feel straightforward and stress-free. I’m really grateful for how knowledgeable and efficient he is."
We responded:
"We sincerely appreciate your kind words. It is gratifying to know that Ben’s expertise enabled you to obtain substantial savings and that the process of establishing your car and life insurance policies was efficient and straightforward. We remain committed to providing the highest level of service and look forward to assisting you with your insurance needs in the future."
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Rachel

March 31, 2026

5  out of  5
rating by Rachel
""Five stars for Kameron! He made setting up my car and life insurance policies seamless and stress-free. He’s knowledgeable, trustworthy, and genuinely cares about his clients' protection. If you need an insurance pro who does it all, look no further.""
We responded:
"We’re so happy to hear that Kameron made setting up your car and life insurance policies easy and worry-free. His expertise and genuine care for clients’ protection really shine through. Thanks for trusting us and for the great recommendation!"
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William Cody Spradlin

March 31, 2026

5  out of  5
rating by William Cody Spradlin
"Matt was very helpful and got us set up with the best policy and best rate. Thank you!"
We responded:
"We’re glad to hear Matt provided you with excellent service and helped you secure the best policy and rate. Thank you for your feedback and for choosing us!"
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Kaye Iverson

March 31, 2026

5  out of  5
rating by Kaye Iverson
"Duke at State Farm saved me $128 a month on my car insurance, he made changing insurance easy and quick. I recommend Duke and Bruce Kitterman State Farm to everyone!"
We responded:
"We’re thrilled to hear that Duke was able to save you $128 a month and made switching your car insurance hassle-free. Thank you for recommending Duke and Bruce Kitterman State Farm — your support means the world to us. We're always here to help with your insurance needs!"
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William haynes

March 28, 2026

5  out of  5
rating by William haynes
"Duke was great to work with. Extremely helpful and very personable."
We responded:
"Hi William, thank you so much for your kind words! We’re thrilled to hear that Duke was helpful and personable throughout your experience. We appreciate your feedback and look forward to assisting you again in the future!"
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William Bryant

March 27, 2026

5  out of  5
rating by William Bryant
"Melissa was super helpful and responded quickly!"
We responded:
"We’re thrilled to hear Melissa was able to assist you quickly and effectively! Thanks for taking the time to share your experience. If you need anything else, don’t hesitate to reach out!"
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jim wilber

March 25, 2026

5  out of  5
rating by jim wilber
"Mat Hamaker did a great job in setting up our insurance move to State Farm. I really appreciated Mat's great service and recommend him highly!"
We responded:
"We really appreciate your feedback! We're happy you're now insured with State Farm and we'll be able to take care of your insurance needs! "
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Chris T.

March 25, 2026

5  out of  5
rating by Chris T.
"This has been our agency for a few years. We usually work with Melissa, who is always helpful, friendly, and quick to respond to questions."
We responded:
"Thank you for your business over the years, Chris! "
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Lisa Slater

March 21, 2026

5  out of  5
rating by Lisa Slater
"Duke Mickle is GREAT at his job! He explained each and every line of the homeowner’s and auto policies we were shopping for in a manner we could understand and answered all our questions thoroughly. We feel like we got the best coverage for us, taking several recommendations from Duke. I believe he truly looks out for the the customer here in SD and tailors to fit the most predominant weather, etc. Thank you for taking good care of us today!"
We responded:
"Hi Lisa, thank you for your kind words! We’re glad Duke was able to walk you through every detail of your homeowner’s and auto policies and answer all your questions thoroughly. It’s great to know you feel confident with the coverage tailored specifically for your needs and the local weather conditions here in SD. We appreciate you choosing us and look forward to serving you again!"
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Stephanie Price

March 14, 2026

5  out of  5
rating by Stephanie Price
"Everyone at this insurance office is very friendly and helpful. Especially Marisa — she is extremely professional and patient. I really appreciate her help!"
We responded:
"We really appreciate you taking the time to share your experience! It’s wonderful to hear that Melissa and the team were so helpful and professional throughout your visit. We’re grateful for your kind words and look forward to continuing to support you whenever you need us."
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Shauna Nilsen

March 14, 2026

5  out of  5
rating by Shauna Nilsen
"Kameron is absolutely amazing to work with. When we needed immediate assistance to ensure our Class A motorhome, he dropped everything to help us out. After we received our policy Kameron then went above and beyond to provide proof of insurance surance to our dealership and picky finance company. Thank you Kameron you are incredible."
We responded:
"Hi Shauna, thank you so much for your kind words! We're thrilled to hear that Kameron was able to assist you promptly and go above and beyond to support you with your Class A motorhome insurance needs. We pride ourselves on providing excellent service, and it’s wonderful to know Kameron made the process smooth with your dealership and finance company. We truly appreciate your trust and look forward to serving you again in the future!"
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Ethan Fritel

March 13, 2026

5  out of  5
rating by Ethan Fritel
"Erica was very helpful with updating my policies today! Made the process very easy."
We responded:
"Hi Ethan, thank you so much for your kind words! We're thrilled to hear that Erica made updating your policies easy and helpful. We appreciate your feedback and look forward to assisting you again in the future!"
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Michael Whalen

March 12, 2026

5  out of  5
rating by Michael Whalen
"Mat Hamaker, agent for State Farm in Rapid City SD, handled the insurance needs for our home, pickup, car, motorcycle, boat, trailer, and outboard motor. FANTASTIC SERVICE AND RATES! Mat is personable, professional, and knowledgeable. Consider this the highest recommendation for Mat and his agency. --- Michael Whalen, actual customer."
We responded:
"Hi Michael, We truly appreciate you taking the time to share your experience! It’s great to hear that Mat Hamaker was able to meet your insurance needs for your home, vehicles, and more, all while providing excellent service and competitive rates. Mat’s dedication to being knowledgeable and approachable really shines through, and your recommendation means a lot to our team. Thank you for trusting us with your insurance—please don’t hesitate to reach out if there’s anything else we can assist you with in the future!"
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Scott Arnold

March 10, 2026

5  out of  5
rating by Scott Arnold
"I called to check into getting car insurance. Mat was so helpful. He gave me quotes and got .e one of the best deals. Both cars and renters insurance for a great price. And he's gonna help me with some foot work to get my divers license back. He's a gem. Thanks Mat. 😊"
We responded:
"Hi Scott, thank you for your kind words! We’re happy Mat could help you secure great coverage for your cars and renters' insurance and support you with the steps to get your driver’s license back. He’s definitely a standout on our team! We appreciate your trust and look forward to assisting you again."
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Shelbi

March 10, 2026

5  out of  5
rating by Shelbi
"Duke was extremely helpful and friendly ! Will recommend to friends and family :) thank you !"
We responded:
"Hi Shelbi, thank you so much for your kind words! We’re thrilled to hear that Duke was helpful and friendly. Your recommendation means a lot to us. We look forward to assisting you, your friends, and family in the future!"
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Trevor Walsh

March 5, 2026

5  out of  5
rating by Trevor Walsh
"Melissa is always quick to help me with switching and adding vehicles to my policy. She recently helped me with my latest vehicle change via text message so that I didn’t have to take any time out of my day! She answered all my questions and set me up with my policy right away! Thank you!"
We responded:
"Hi Trevor, we really appreciate you taking the time to share your experience! Melissa is fantastic at making sure everything goes smoothly, and we’re glad she could help you update your policy quickly and without any hassle. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!"
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justin hammons

March 5, 2026

5  out of  5
rating by justin hammons
"Just moved to Rapid from out of state. Kameron was great on replying to emails before I got to town and also fully reviewed my policy after I moved and was easy to work with."
We responded:
"Hi Justin, welcome to Rapid City, and thank you for sharing your experience! We’re glad Kameron was able to assist you promptly and make your transition smooth. It’s great to hear the policy review was helpful and that you found working with Kameron easy. If you have any questions or need further assistance, we’re always here to help!"