State Farm® Insurance Agent Bruce Kitterman
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Caleb DeGarmo
December 24, 2025
"Bruce Kittermans office is great. Ben Tordsen was awesome he walked me thru the process step by step, and answered all my questions in very understandable manner thank you Ben."
Jason RedBear
December 18, 2025
"The state farm agent Melissa is very professional and courteous , she help me with all my insurance needs with a great price , thank you very much Melissa for being awesome."
"We're so glad to hear that Kameron and the team were able to assist with your insurance needs. Your feedback on their professionalism and courtesy is music to our ears. Thanks for choosing us! – Bruce"
David Hein
December 17, 2025
"Been a statefarm customer for over 20 years. I appreciate the personal service, Melissa took the time to review all my policies and saved me some money. I highly recommend these guys!"
"Thank you so much for your kind words and for being a loyal State Farm customer for over 20 years! We're thrilled to hear that Melissa provided you with personalized service and helped you save money. Your recommendation means a lot to us. We look forward to continuing to serve you!"
Cole Bot
December 17, 2025
"Thank you to everyone on the Kitterman team for your service since my wife and I moved to Rapid City a year and a half ago. We're glad we chose you as our State Farm agents! For any potential new customers: consider the Kitterman team! They were great about taking us as new customers and invited us to meet with them to explain all our insurance options soon after we'd moved in, even when they already had a ton of clients. They really can get busy with all the clients they have, so don't wait to make a call if you need something urgent such as a change to your plan (texts or emails could range from a couple days to couple weeks, whereas calls were reliably within days), but they've always been there to help and they've kept in touch with any changes over the years (just in the past month, they called to let me know my premiums had actually gone down significantly)!"
"Thank you so much for your thoughtful and detailed review! We’re honored that you and your wife chose the Kitterman team as your State Farm agents after moving to Rapid City. We truly appreciate your kind words about our personalized service and communication. We always strive to be there for our clients, especially when things get busy, and your feedback helps us keep improving. Please don’t hesitate to reach out anytime!"
tom luther
December 15, 2025
"Teilla Drury was great and helped me so much. I really appreciated her extra effort!"
"Thank you for your wonderful feedback! We're so glad to hear that Teilla went above and beyond to assist you. We appreciate your kind words and are here to help anytime you need us!"
Marie Owens
December 11, 2025
"I called to see if there were ways to reduce my insurance premiums and was extremely happy with the results."
"Thank you so much for your kind words! We're thrilled to hear that we could help you reduce your insurance premiums. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out!"
Isaac Issioffia
December 10, 2025
"Very informative and helpful"
"We appreciate your feedback! It’s great to know you found our service both informative and helpful. Please don’t hesitate to contact us if you need any further assistance!"
Mark Cassella
December 9, 2025
"Absolutely the best"
"Thank you so much for your kind words! We're thrilled to hear you had a great experience. We look forward to serving you again!"
Jody Paulsen
December 8, 2025
"Melissa was so kind and polite. She was able to explain how the insurance works when you total a vehicle. She assured me I would not be out there with a wrecked vehicle and no coverage. Thank you. I can rest easy."
"Thank you so much for your kind words! We're thrilled to hear that Melissa was able to assist you and provide the clarity and reassurance you needed during a stressful time. Our team is dedicated to making sure you feel supported and informed every step of the way. If you ever have any more questions or need assistance, please don't hesitate to reach out!"
Pam Carman
December 3, 2025
"Melissa at Bruce Kitterman State Farm was very knowledgeable and was a great help!"
"Thank you so much for your kind words! We're thrilled to hear that Melissa was knowledgeable and provided you with great assistance. We appreciate your feedback and look forward to serving you again in the future!"
Kirstyn Russell
November 26, 2025
"I worked with Teilla on getting my current renters policy updated and fixed and she got done the same day I called as well as she helped me get my insurance taken care of when I needed to remove one vehicle and add another and shes was just ao quick and responsive and did everything that was asked of her and she's such a sweet amazing lady ❤️"
"We're thrilled to hear that Teilla was able to assist you quickly and efficiently with your renter's policy and vehicle changes. She truly cares about providing excellent service, and your feedback means a lot to both her and our team. Please don't hesitate to reach out if you need anything else in the future!"
D Munsterman
November 25, 2025
"Excellent service. Great communication skills."
"Thank you for your review, D! We are always happy to hear that our team is providing the excellent service and communication we strive to provide day in and day out. We appreciate your business and look forward to serving your insurance needs moving forward! "
Wesley Hanson
November 21, 2025
"Ben Tordsen was great to work with and got me great pricing on both home and auto. He took the time to explain the policy coverages to me and why they were built as they were. Ben was great at communicating along the way too. Couldn't recommend him enough."
"Thank you so much for your wonderful feedback! We're glad to hear that Ben was able to find you great pricing on both your home and auto policies while taking the time to clearly explain your coverage options. Communication is key, and we're happy Ben kept you informed throughout the process. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs!"
Barbi Gallant
November 19, 2025
"Thank you Matt for all your hard work and finding me an awesome amazing insurance policy! Saving money !! Melissa thank you for all your hard work and professionalism!!"
"Barbi, it's not every day we hear our State Farm insurance policies referred to as awesome & amazing but saving people money is something we do all the time! Welcome to Kitterman State Farm!"
Joel Kirst
November 17, 2025
"The whole office was so inviting when I first walked in, met Bruce and then sat down with Ben who was fantastic, knowledgeable and helped me with getting the plans I needed in place. Would highly recommend this agency!"
"That's such an awesome thing to hear Joel, it was great meeting you as well and we can't wait to continue taking care of your insurance needs! "
Charles Stephens
November 14, 2025
"Duke Mickle was an awesome help when it can to quoting our vehicles. He was knowledgeable, friendly, and best of all he saved us hundreds of dollars. Best keep him around there Bruce"
"Hi Charles, we really appreciate the kind feedback on Duke! We have no plans of ever getting rid of him. Saving customers tons of money is our specialty! "
Lisa Springer
November 12, 2025
"Erica called to do a review of our home and auto policies. She spent an hour with us on the phone and was quick to reply to questions and any changes that were necessary. She was friendly, polite and knowledgeable. I would highly recommend."
"Thank you Lisa, from the 1st review to this one we're thrilled the experience is continuously great! Erica has been a great addition to our team and we can't wait to watch her grow and help more customers, just like yourself! "
Karla Fitschen
November 10, 2025
"Duke did a great job for us. He is super quick to respond to emails . He is professional and absolutely GREAT to work with! 10 out of 10, would recommend."
"We really appreciate your kind words about Duke, he's an incredible member of our team and great at getting things done efficiently. Thank you for being a customer! "
Bob Springer
November 7, 2025
"Very knowledgeable and professional. It was a pleasure to speak with Erica."
"Hi Bob, thank you for trusting us with your insurance needs! Erica is a great addition to our team and we're super grateful she was able to help! "
Christina Holligan
November 5, 2025
"Thank you everything they can to help. They’re absolutely wonderful. Truly appreciate them. Thanks, Erica."
"From the team at Kitterman State Farm, we appreciate you as well Christina! We will let Erica know you were particularly happy with her and her service. Thank you for your business!"
Victoria Moles
October 31, 2025
"We have been clients with Bruce Kitterman's office for over a year. We really appreciate their assistance and professionalis whenever we need to contact the office. I would especially like to mention Melissa for her outstanding attentionto detail and her rapid response when we have questions. She is right on top of everything, especially going out of her way to help us out. I highly recommend Bruce Kitterman and especially Erica Dustin for your insurance needs."
"Victoria, I would just like to say thank you for your business! We strive to keep our customers for the long term and making sure they are well taken care of is step one of that process. We're thrilled that you are happy with Melissa and our team at Kitterman State Farm!"
Richard Burgess
October 23, 2025
"It was excellent talking to Matt about additions and updates to my existing policies. I have confidence working with this office. UPDATE: Since posting my initial review, my confidence in this office has only grown. Specifically, working with Teilla has been amazing! She patiently worked with my wife and I to supplement our existing coverage as well as add new policies. She answered all of our questions with that rare combination of professionalism, competence, and friendliness. Thanks so much!"
"Thank you for adding to your already amazing review, Richard! We are so happy to hear that Mat was helpful originally, and now Teilla! She is a great member of our team, always striving to provide the best service. Thank you for this great update, Richard, and thank you for choosing Bruce Kitterman State Farm!"
Holly Arlaud
October 23, 2025
"Melissa was very quick to respond to me when I asked for an insurance quote. I appreciate her prompt response."
"Holly, thank you for leaving this kind review about Melissa! We are so happy to hear she was prompt in taking care of our amazing customers. Thank you for choosing Bruce Kitterman State Farm!"
Bill W
October 22, 2025
"I recently bought a classic Corvette and reached out to Kaylee at State Farm to help me get insurance coverage for it. She asked me for the information that she needed and worked with their underwriting department to get everything set up. The process was very simple and Kaylee kept me informed and provided the needed documentation when done. She did an excellent job. I highly recommend her and the team at Kitterman State Farm."
"Thank you, Bill, for leaving this 5-star review about Kaylee! We are happy to hear she made this process easy, provided information in a timely manner, and got you ready to hit the road in the new Corvette! Thank you for choosing Bruce Kitterman State Farm!"
Gavin X
October 22, 2025
"I spoke with Kaylee today and she is wonderful! We went into detail about if my policy was fitting for me or if any updates or changes must be made. Of course there's nothing to change... Mr. Kitterman's team does it right the first time, every time! She is very professional and I'm glad she's on the team. Thanks, Kaylee!"
"Thank you, Gavin, for this amazing review! We are glad to hear Kaylee was able to review your policy and that it fit your needs without any adjustments. We look forward to continuing to serve your insurance needs and thank you for choosing Bruce Kitterman State Farm!"