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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Allen

Allen

January 12, 2025

5  out of  5
rating by Allen
"Mat did an excellent job providing us home and auto insurance. He answered all of our questions and provided great advice. I would highly recommend Mat to help with any of your insurance needs."
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Jet Jones

January 10, 2025

5  out of  5
rating by Jet Jones
"Working with Mat was awesome! He helped me save money and got me really good rates on both my home and auto that my other previous insurance company couldn’t compete with. He’s helpful with any questions I had and overall easy to understand and talk to."
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David Pugh

January 10, 2025

5  out of  5
rating by David Pugh
"Office took care of my questions. It was great. Kaylee was great. She answered all my questions."
We responded:
"That's great to hear David, we look forward to helping more in the future! "
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Wayne Jensen

January 10, 2025

5  out of  5
rating by Wayne Jensen
"Melissa was great to work with! I sincerely appreciated her responses to my questions! Thank you, Melissa!"
We responded:
"It was such a pleasure meeting you in the office today, Wayne! Mat has a wonderful reputation of taking great care of our customers. Welcome back to State Farm! "
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Katie Campbell

January 9, 2025

5  out of  5
rating by Katie Campbell
"My husband and I went to State Farm to combine our different insurance policies into one household. Justin made the whole process easy to understand and was ready to answer any question. Justin also made sure we were getting the best coverage at the best price. We highly recommend working with him."
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Serrina Aguilar

January 8, 2025

5  out of  5
rating by Serrina Aguilar
"Melissa Rivers was awesome to work with. She has a quick response to emails and was very helpful in making changes to my new policy."
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that working with Melissa was a positive experience for you. Her prompt email responses and proactive approach to policy adjustments are a testament to our commitment to exceptional service. If you have any more changes or questions in the future, please don’t hesitate to reach out. We’re here to ensure you have the best coverage possible! 🌟"
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T S

January 7, 2025

5  out of  5
rating by T S
"Duke did a great job of explaining life insurance policies to me. Additionally, he made sure I had the best coverage possible for my vehicle. He is very professional and quick to respond over the phone. 🙂"
We responded:
"Welcome to Kitterman State Farm and thank you for your kind words! We're thrilled to hear that Duke provided clear explanations of life insurance policies and ensured you received optimal coverage for your vehicle as well. His commitment to professionalism and prompt communication is something we take pride in. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help! 🚗💼"
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David Hein

January 7, 2025

5  out of  5
rating by David Hein
"Been a statefarm customer for over 20 years. I appreciate the personal service, Melissa took the time to review all my policies and saved me some money. I highly recommend these guys!"
We responded:
"David, thank you for 20 years as a wonderful State Farm customer! Your recommendation is such a such a great compliment. We're glad Melissa was able to provide a thorough review in addition to saving you money on your policies. Thank you for being a valued part of Kitterman State Farm!"
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Ryan Clarke

January 7, 2025

5  out of  5
rating by Ryan Clarke
"Kaylee from StateFarm made it quick and easy to update relevant information to my account 💯"
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Craig Johnson

January 6, 2025

5  out of  5
rating by Craig Johnson
"Melissa Rivers is always very responsive when I need insurance stuff taken care of very quickly. She's awesome!"
We responded:
"Greetings Craig! We appreciate your business as well as knowing you're happy with Melissa and the team at Kitterman State Farm. Thank you!"
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Kennedee Goodro

January 3, 2025

5  out of  5
rating by Kennedee Goodro
"Mat was very helpful in going over every detail of moving our policy over. He was willing to answer all our questions and give us all the information we needed."
We responded:
"Thank you for your kind words! We're glad to hear that Mat was able to assist you and provide the information you needed. If you have any more questions in the future, feel free to reach out!"
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Seth Goodro

January 3, 2025

5  out of  5
rating by Seth Goodro
"Mat helped us save a butt load of money on our auto and mortgage insurance while INCREASING our coverage. Highly recommend!"
We responded:
"Thank you for the awesome review! We’re so glad Mat was able to help you save a ton of money on your auto and mortgage insurance while increasing your coverage. Your recommendation is greatly appreciated! If you need anything else, just let us know!"
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Sheree Schriver

January 3, 2025

5  out of  5
rating by Sheree Schriver
"Melissa was extremely courteous and quick to send my cards!!"
We responded:
"Thank you for your kind feedback! We're glad to hear that Melissa provided you with courteous service and was quick to send your cards. From all of us at Kitterman State Farm, thank you for your business!"
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Grant Hamaker

December 26, 2024

5  out of  5
rating by Grant Hamaker
"Very friendly and helpful crew. Answers all my questions and Explain what the coverage is in detail. Plus alot of thinking I had no clue about in coverage. They real take the time to help you"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Kitterman State Farm. We pride ourselves on providing thorough explanations and ensuring our customers feel confident in their coverage options. If you have any more questions in the future or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Jeremy Sabers

December 20, 2024

5  out of  5
rating by Jeremy Sabers
"Kameron was awesome, so far very im impressed with the initial set up of my new insurance. Thanks again guys!"
We responded:
"You're welcome, Jeremy! Kameron is great and we're glad you are impressed with your new insurance plans. Welcome to Kitterman State Farm!"
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Arik Ahmed

December 19, 2024

5  out of  5
rating by Arik Ahmed
"Melissa Rivers was very helpful when it came to explaining the terms of rental insurance."
We responded:
"Thank you so much for your kind words, Arik! We're thrilled to hear that Melissa was able to assist you in understanding the terms of your rental insurance. Our team is dedicated to providing clear and helpful guidance to ensure our clients make informed decisions. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We appreciate your trust in Kitterman State Farm!"
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Richard Burgess

December 19, 2024

5  out of  5
rating by Richard Burgess
"It was excellent talking to Matt about additions and updates to my existing policies. I have confidence working with this office."
We responded:
"Thank you for taking the time to share your experience! We're thrilled to hear that Mat was able to assist you with updates to your policies. It’s our goal to ensure our clients feel informed and confident in their insurance choices. Your trust means a lot to us, and we’re here to support you whenever you need assistance. Don’t hesitate to reach out if you have any further questions!"
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Troy Bader

December 18, 2024

5  out of  5
rating by Troy Bader
"I had a great experience with Bruce at State Farm Insurance. He was welcoming, knowledgeable, and took the time to explain my insurance options clearly. Bruce tailored a plan that fit my needs and budget, making the entire process smooth and stress-free. If you need an insurance agent who truly cares, I highly recommend Bruce at State Farm Insurance! Thank you for your excellent service!"
We responded:
"It was so great talking with you again Troy! Thank you so much for your glowing review. I am delighted to hear about your positive experience during our conversation. Providing personalized service and clear explanations is exactly what we strive for at Kitterman State Farm. It’s wonderful to know you are satisfied with how your tailored plan meets your needs and budget. We truly appreciate the recommendation, and we look forward to assisting you again in the future!"
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Gunnar Ensz

December 18, 2024

5  out of  5
rating by Gunnar Ensz
"Very knowledgeable and personable."
We responded:
"Thank you for your feedback! We’re thrilled to hear you had a positive experience with our team. Our goal at Kitterman State Farm is to provide both expertise and a friendly atmosphere for our clients. If you have any questions or need assistance in the future, we’re just a call away!"
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Victoria Queen

December 18, 2024

5  out of  5
rating by Victoria Queen
"Wow! We just had a thorough review of our insurance portfolio at Bruce Kitterman’s office with Duke Mickle. Very impressed with his professional expertise and complete grasp of all the insurance products to protect our assets. Duke is very personable and he has great attention to detail. By far the best insurance agency we have dealt with in the Black Hills of South Dakota. Thanks Duke!"
We responded:
"Thank you for taking the time to share your experience with us! We're delighted to hear that Duke provided you with a thorough review of your insurance portfolio and impressed you with his expertise and attention to detail. Our team strives to ensure that our clients feel confident and well-protected, and it’s wonderful to know we succeeded with you. We appreciate your kind words and your trust in us as your insurance agency in the Black Hills. If you need anything in the future, don’t hesitate to reach out!"
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Don M

December 18, 2024

5  out of  5
rating by Don M
"Duke Mickle at the Bruce Kitterman State Farm Agency in Rapid City, SD was great. He answered all my wife's questions, all my questions. Very knowledgeable and informative, assisting us with the coverages we wanted. Efficient with the computer and articulate in explaining plans."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Duke was able to assist both you and your wife with your insurance needs. His knowledge and ability to explain coverage options clearly are exactly what we aim for in our service. It’s great to know that you found the process efficient and informative. We truly appreciate your trust in us, and if you have any more questions or need assistance in the future, please feel free to reach out!"
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Sheila Coyle

December 17, 2024

5  out of  5
rating by Sheila Coyle
"Melissa was very helpful and professional and explain things to me which made sense she's awesome"
We responded:
"Thank you for sharing your experience! We’re delighted to hear that Melissa was able to assist you so effectively. Her ability to explain complex information in a way that makes sense is something we truly value. We appreciate your recognition of her hard work, and we’re here to help whenever you need us in the future!"
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christine francis

December 17, 2024

5  out of  5
rating by christine francis
"Melissa Rivers helped me so much!! She is a Rockstar. She went above and beyond to help me."
We responded:
"Thank you for your fantastic feedback! We’re thrilled to hear that Melissa went above and beyond to assist you. She truly is a Rockstar, and it’s wonderful to know that her efforts made a positive impact on your experience. Your satisfaction is our priority, and we’re here to help whenever you need us. Thanks again for your kind words!"
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Sarah Mayforth

December 16, 2024

5  out of  5
rating by Sarah Mayforth
"My agent Mat, was very helpful and attentive to what I needed when it came down to my auto and life insurance requests. He was easy to reach, very timely and flexible when working with me. Highly recommend his help if you are looking to get more information with any type of insurance!"
We responded:
"Thank you Sarah! Auto and Life insurance are both so important in protecting you and your family now and in the future. It is great to hear you are happy with the service Mat provided in getting those set up for you. Thank you for your business and for your great recommendation!"
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Anthony Bellantoni

December 16, 2024

5  out of  5
rating by Anthony Bellantoni
"Melissa was great in updating my auto policy and made it a quick and seamless experience! The team is a pleasure to work with"
We responded:
"Anthony, on behalf of the entire team at Kitterman State Farm, thank you! Melissa is great and we are happy to know she made your auto insurance update nice & easy. Happy Holidays!"