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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

pink_ninja12 _

November 23, 2023

5  out of  5 rating by pink_ninja12 _
"Was referred to Bruce Kitterman agency and has been the best service I've had! Ben was super friendly and very informative. Response time is amazing! Would recommend this agency 110%!"

Abby Donnelly

November 22, 2023

5  out of  5 rating by Abby Donnelly
"My husband was having issues with his vehicle and was able to file a claim directly through State Farms’s app. We are so thankful that Ben, our agent, made sure we had that included in our policies."

Mathew Hamaker

November 9, 2023

5  out of  5 rating by Mathew Hamaker
"Kim is a plethora of knowledge and answers any questions I have regarding insurance coverage. Would highly recommend"


November 8, 2023

5  out of  5 rating by PureCountryKitty
"Matt was such a huge help! Helped with my car insurance and made sure I knew what I was signing up for! I didn’t feel pressured or forced into any decision, I know I have the right insurance coverage for me!"

Vivian Derby

November 6, 2023

5  out of  5 rating by Vivian Derby
"Matt is friendly, knowledgeable and so kind. We enjoyed interacting with him and the entire team"

Linda Renteria

November 3, 2023

5  out of  5 rating by Linda Renteria
"Melissa was such great help adding a vehicle to our insurance. She did it in a very timely fashion and got me the paperwork that I asked of her! Great job!"

Rachel Trigo

November 3, 2023

5  out of  5 rating by Rachel Trigo
"Mat was able to get us an amazing rate! I would definitely recommend working with him, and State Farm!"

Kristin Maddox

November 2, 2023

5  out of  5 rating by Kristin Maddox
"I have had a great experience using State Farm for all my vehicles' coverage. Melissa did an awesome job assisting me in giving me a quote and adding my second vehicle to my account. She was thorough, answered my questions, and was able to save me money. Not only was she courteous, she made the process quick and stress free."

Zach Lampert

November 1, 2023

5  out of  5 rating by Zach Lampert
"Matt was super helpful, very responsive and helped get the right coverage quickly and easily. Would recommend to anyone tired of insurance as usual!"

live waser

October 31, 2023

5  out of  5 rating by live waser
"We are travelers South Dakota is or home. State Farm was suggested to us when we moved toRapid City . We found Kitterman but Melissa is their Jewel. Hope she answers the phone when you call🥰"
Profile photo of Kurt Schultz

Kurt Schultz

October 30, 2023

5  out of  5 rating by Kurt Schultz
"My wife and I are 2 of many people who are retired, and traveling. One area of concern is "what do i do about insurance"? I went to Bruce Kitterman, State Farm Insurance in Rapid City, SD, and I have never been happier. I did have an office visit when I first contacted them, but since then, I have worked over the phone and emails. I will say that Kim and Ben have been wonderful to work with. They helped me in choosing the best plan for all my insurance needs, and I have many. Currently, I insure 2 trucks, boat, off road vehicle, utility trailer, camper, liability and life insurance. Kim and Ben have gone out of their way to help me, and they cover each other so well that I never have to repeat myself. Retirement is scary to start with, but the Bruce Kitterman Agency can take away a lot of your fears.,"

Donald Haenfler

October 29, 2023

5  out of  5 rating by Donald Haenfler
"Kim has an excellent knowledge of what her clients insurance needs are. Has done a great job of keeping me informed of what I need for insurance coverage."

Karsen Fischer

October 27, 2023

5  out of  5 rating by Karsen Fischer
"Jackson did suck a good job helping me with my insurance."

Jim Thurm

October 26, 2023

5  out of  5 rating by Jim Thurm
"Switching to State Farm helped us reduced our current premiums significantly. The professionalism and courteousness shown to us by the Kitterman agency was greatly appreciated."

Kevin Weston

October 19, 2023

5  out of  5 rating by Kevin Weston
"Whole staff is incredibly friendly. Mat H. was thorough with his explanations of the insurance plan he put together for me and a great conversationalist about day to day life as well. Thank you!"

Brenda Iseminger

October 13, 2023

5  out of  5 rating by Brenda Iseminger
"Matt was awesome. Totally answered all my questions. I recommend State Farm Ins they saved me money"

Judi Nechols

October 12, 2023

5  out of  5 rating by Judi Nechols
"We have had insurance through this agency for several years. Staff, especially Melissa, responds to questions and requests quickly and efficiently, providing accurate information in a most helpful manner. We appreciate the professionalism and efficiency very much. We would recommend this agency for any insurance needs."

William Viana

October 12, 2023

5  out of  5 rating by William Viana
"Got me insurance when other carriers would not. Super friendly. Fast. Efficient. Talked me through all options. Helped me get what I wanted to pay for rather than pressure me to buy something I didn't want. Highly recommend"

Parker GWSTV

October 4, 2023

5  out of  5 rating by Parker GWSTV
"Matt and team were great! Explained everything and helped me get the best rate possible renters and auto combined! Thanks all!"

Robert Hayward

October 4, 2023

5  out of  5 rating by Robert Hayward
"Professional, accurate, knowledgeable. 41 year customer and I nearly left State Farm until I became Kitterman's client. Bruce is the gold standard.Thanks for taking care of me like a good neighbor. Melissa, good job representing your company's high standard on my recent transaction."

Michael Langerman

September 30, 2023

5  out of  5 rating by Michael Langerman
"Very friendly. Discussed our insurance needs with Ben and he was very knowledgeable and helpful."

Rayce Balcom

September 30, 2023

5  out of  5 rating by Rayce Balcom
"My experience with Kim was fantastic, she knew the information very well and was very helpful."

Jill Hamaker

September 29, 2023

5  out of  5 rating by Jill Hamaker
"Mat has changed dealing with insurance for me 100%! He's confident & outgoing and it shows throughout our communications. He easily explains policy details without all the jargon. It's nice to know I can count on someone like him to break things down, without talking down to me for not knowing everything an insurance agency knows!!"


September 29, 2023

5  out of  5 rating by bugkenzSD
"Melissa is fantastic and got me in there for a quote and saved me a lot of money on my insurance! Thank you so much!"

Katie Hammer

September 29, 2023

5  out of  5 rating by Katie Hammer
"Mat H is my insurance guy! He is the best! He got us a better rate than the company we had been with for 10+ years!"