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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Sarah Miller

March 13, 2023

5  out of  5 rating by Sarah Miller
"I worked with Ben to get my plan in place to purchase a new car, and he did a fantastic job! He answered all of my questions, worked with me in the most convenient form of communication for my needs, and worked VERY fast to get my plan in place so I had all of my ducks in a row to purchase and drive my new car off the lot in one day. I wasn’t able to come into the office through all of this, and he took great care of me remotely, and we will be meeting in person soon just to go over everything one more time. He set me up with a coverage plan that gave me the most coverage for what I was paying and laid out multiple options for me to make the best choice for myself. I feel like I am in great hands with the Brice Kitterman State Farm team and I wouldn’t want to my insurance anywhere else in Rapid City."

Lorna Gendreau

March 9, 2023

5  out of  5 rating by Lorna Gendreau
"I was assisted by Mat who was very informative and provided excellent customer service. In the course of our conversation all my questions and concerns were addressed and I was able to revise my insurance policies to fit my needs. Everyone was polite, attentive and Mr. Kittermans’ office is highly recommended."

Terri Nestore

March 7, 2023

5  out of  5 rating by Terri Nestore
"I am extremely happy with Bruce kitterman and his team at State Farm. The rates are great, they are professional and prompt with any information I need, and always pleasant to work with. Highly recommend."


March 7, 2023

5  out of  5 rating by Jeremy
"Mat has been very helpful when switching from one insurance company to another. He was helpful with all the questions I had and helped to make the switch seamless."

Kimberley Price

March 2, 2023

5  out of  5 rating by Kimberley Price
"Melissa was very pleasant to work with and was able to assist me in a timely manner, my experience with her was great and I look forward to working with her in the future. Thank you Melissa!"

Rhoda Dunn

March 2, 2023

5  out of  5 rating by Rhoda Dunn
"Always helpful millissa helped me this time all the people are helpful thank you"

Crystal Holt

March 2, 2023

5  out of  5 rating by Crystal Holt
"Ben at Bruce Kitterman State Farm was also super awesome with helping assist me in getting some important paperwork sent off for my insurance policy. He was friendly and showed great customer service. Thank you! Mat Hamaker and Kimberly Douthwaite at Bruce Kitterman Statefarm are great! Mat helped us to find good rates on our auto insurance and saved us alot of money, not to mention the quality of customer care is really something and show they truly care about their customers. Their staff is so friendly. I recommend Mat Hamaker and Kimberly Douthwaite for help with your insurance needs!!"

Chris Wardell

March 2, 2023

5  out of  5 rating by Chris Wardell
"All around great customer service! I met with Mat today for a comprehensive review of my current policies, and he thoroughly addressed all my questions, walked me through the effects of the modifications I proposed, and identified areas to consider adding coverage in the future. They have earned my continued business."

Andrew Rivers

February 14, 2023

5  out of  5 rating by Andrew Rivers
"I want to thank everyone at Bruce kitterman's office for there very warm and professional welcoming me into the insurance life policy. I was first helped by a very attractive lady named Melissa who was uplifting and inviting. Melissa was on point and was essential to the kitterman team. I was interduced to Bruce's wonderfully knowledgeable team of Kim, Sara, Ben, Matt and the O so sexy Melissa who walked me through all aspects of my policy. They all made everything easy to understand in a relaxing environment. Thanks again kitterman agencies"

Cody Davis

February 8, 2023

5  out of  5 rating by Cody Davis
"Have had a great experience so far working with this team. Ben has been super helpful and great at explaining everything!"

Charlene Harrison

February 6, 2023

5  out of  5 rating by Charlene Harrison
"Mike and I 's experience with State farm was very positive and knowledgeable Great staff. Mat worked with us and Melissa (my lovely daughter)did a wonderful job with info and helping when needed. Thank you 😊"

Sarah Bakker

January 26, 2023

5  out of  5 rating by Sarah Bakker
"I recently had the pleasure of working with Mat on my homeowners insurance policy. He was incredibly patient and took the time to explain all the coverages in detail. His knowledge of the various insurance products was impressive, and he was able to provide me with the perfect coverage for my needs. I would highly recommend Mat to anyone looking for a knowledgeable insurance professional. Thank you, Mat!"

Brian Kehm

January 20, 2023

5  out of  5 rating by Brian Kehm
"Ben was great to work with! Made the process very easy to insure a new car."

Teresa Degolier

January 18, 2023

5  out of  5 rating by Teresa Degolier
"We’ve been happy customers for over 25 years. Every time we’ve had to file a claim we’ve been more than satisfied with their service."

Katy Sanders

January 13, 2023

5  out of  5 rating by Katy Sanders
"Mat was incredibly helpful with getting me everything that I needed and was so helpful."

Kodiak England

January 12, 2023

5  out of  5 rating by Kodiak England
"Mat Hamaker gave me a ton of great information and taught me a lot. They were all so great and helpful"

Jeffrey Gillam

January 12, 2023

5  out of  5 rating by Jeffrey Gillam
"Bruce Kitterman agency was very prompt with getting us setup with our insurance and gave us a great deal. I would strongly recommend for future use."

Anthony Vasquez

January 12, 2023

5  out of  5 rating by Anthony Vasquez
"I worked with Mat to get a quote for Home Owners and Auto Insurance. Mat was great to work with and easy to talk to. Mat listened to my needs and was able to offer quotes that blew my last insurance company out of the water. I will recommend Mat to all my friends and family!"

Luke Ridge

January 11, 2023

5  out of  5 rating by Luke Ridge
"Mat provided top tier service and explained what can be a complicated topic very well."

Deb Mastin

January 10, 2023

5  out of  5 rating by Deb Mastin
"Matt is a pretty good guy he's very easy going I have been with State Farm for a while and you guys are all awesome"

Cheyenne Royer

January 3, 2023

5  out of  5 rating by Cheyenne Royer
"Hey Bruce! Give Mat a raise!!! He is so professional and friendly and helped me a ton on my new policies! I was even able to save money and insure more! Thank you guys for the help. An extra big thanks to Mat, I hate doing insurance things in person but it was seamless!"

Tiffany Carter

December 27, 2022

5  out of  5 rating by Tiffany Carter
"My family decided to shop around for better insurance and we are so glad we did! Mat with State Farm did an excellent and promp job of getting any information I asked for sent over and explained everything thoroughly. We are very pleased!"

Alyx LeBlanc

December 15, 2022

5  out of  5 rating by Alyx LeBlanc
"Mat deserves a raise 👏🏻"

Kurt Schultz

December 14, 2022

5  out of  5 rating by Kurt Schultz
"My wife and I are 2 of many people who are retired, and traveling. One area of concern is "what do i do about insurance"? I went to Bruce Kitterman, State Farm Insurance in Rapid City, SD, and I have never been happier. I did have an office visit when I first contacted them, but since then, I have worked over the phone and emails. I will say that Kim and Ben have been wonderful to work with. They helped me in choosing the best plan for all my insurance needs, and I have many. Currently, I insure 2 trucks, boat, off road vehicle, utility trailer, camper, liability and life insurance. Kim and Ben have gone out of their way to help me, and they cover each other so well that I never have to repeat myself. Retirement is scary to start with, but the Bruce Kitterman Agency can take away a lot of your fears.,"

Louanne Mansfield

December 1, 2022

5  out of  5 rating by Louanne Mansfield
"I am Happy to say after much consideration I have moved All of my insurance needs to Kitterman State Farm. The staff is incredibly helpful and knowledgeable regarding any insurance questions or needs you may have. I highly recommend this agency to everyone! Thank you Sara for All your help and making the switch from my previous provider to Kitterman State Farm seamless 🥇☺️‼️"