State Farm® Insurance Agent Bruce Kitterman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Melanie Tish
March 26, 2025
5
out of
5
rating by Melanie Tish
"Ben has been beyond helpful in getting our new house covered. He is super easy to work with, knowledgeable & has a great personality 😊. After 10+ years with the same agent, switching companies was difficult, but Ben made us feel welcomed & valued. It was a seamless switch. I would & will recommend Ben to anyone looking for new insurance."
Tommy Patton
March 25, 2025
5
out of
5
rating by Tommy Patton
"Ben Tordsen was great! Looking forward to working with him for a long time."
Elliott Anderson
March 25, 2025
5
out of
5
rating by Elliott Anderson
"Melissa was efficient in getting back to me, assisting in completing necessary paperwork, and ultimately helping me protect what I care about. Thanks Melissa!"
We responded:
"Thank you, Elliott for the five-star rating! We’re honored to have you as a customer at our State Farm office in Rapid City, SD."
Bob Burdick
March 21, 2025
5
out of
5
rating by Bob Burdick
"Melissa is awesome got my car insurance updated right away"
We responded:
"Welcome to the Kitterman State Farm family Bob! "
Linda Heinrich-Gunn
March 21, 2025
5
out of
5
rating by Linda Heinrich-Gunn
"Kameron was great to work with! He went out of his way to make sure I got the perfect insurance for my needs. Highly recommend."
Rod Susan Gillett
March 19, 2025
5
out of
5
rating by Rod Susan Gillett
"We just purchased a vehicle and Melissa was extremely helpful and responded quickly to our request.. She was very courteous over the phone and was quick to respond through text message.. Thank you Melissa for your help…"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Melissa was able to assist you promptly and courteously during your vehicle purchase. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need any further assistance, don’t hesitate to reach out. Enjoy your new vehicle!"
Jordan Hawley
March 18, 2025
5
out of
5
rating by Jordan Hawley
"Melissa, was very nice and broke down what my policy meant, and added a little extra coverage to feel better about being on the road. Thank you!"
We responded:
"Thank you for your feedback! We're glad to hear that Melissa took the time to explain your policy and provide you with additional coverage. Your peace of mind is important to us. If you need anything else, please don't hesitate to reach out!"
Junming Yue
March 17, 2025
5
out of
5
rating by Junming Yue
"Melissa is really kind and she helped us a lot."
We responded:
"We're thrilled to hear that Melissa was kind and helpful during your experience! Our team is dedicated to providing excellent service, and it's great to know we met your expectations."
Shelby Hartze
March 14, 2025
5
out of
5
rating by Shelby Hartze
"Kaylee was a lot of help renewing my homeowner’s insurance!"
We responded:
"We’re so glad to hear that Kaylee was able to assist you with renewing your homeowner’s insurance. Providing excellent service is our top priority, and we appreciate your trust in us!"
Amy Pennenga
March 14, 2025
5
out of
5
rating by Amy Pennenga
"I've bought insurance from them for years both on a personal level and for my small business. Very helpful and efficient! Kaylee and Ben in particular have stood out. Highly recommend to anyone!"
We responded:
"Thank you so much for your continued trust in us for both your personal and business insurance needs! We're thrilled to hear that Kaylee and Ben have made such a positive impact on your experience. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!"
Courtney Phillips
March 14, 2025
5
out of
5
rating by Courtney Phillips
"This office is the ALL TIME best group!! Efficient, friendly and always ready to help...I appreciate you all so much 👍 And Teilla, what a sweetheart! Thank you so much for all you do, you are AMAZING chica!"
We responded:
"Your kind words mean a lot to us! We’ll make sure to pass along your compliments to Teilla—she truly is amazing! We appreciate your support and look forward to assisting you again in the future!"
Hunter Roberts
March 14, 2025
5
out of
5
rating by Hunter Roberts
"Good experience, I worked with Kameron who had a great nature and was easy to talk to. No huge push to promote a certain service, if I said I didn’t want specific coverage for something (life insurance for example) that was the end of it. No further prodding or anything, which is great. We did do a video chat to walk through coverage and discuss everything, which was beneficial. Overall a really good experience and I now much far better prices for my insurance than my previous provider."
We responded:
"Hi Hunter, we're thrilled to hear that Kameron provided you with a comfortable and informative process without any pressure. It's great to know that you found the video chat helpful and that you’re now enjoying better prices for your insurance. Your satisfaction is our top priority, and we’re here to support you whenever you need assistance. Thank you for choosing us!"
Holli H.
March 14, 2025
5
out of
5
rating by Holli H.
"Melissa at Kitterman State Farm is amazing! I highly recommend working with her for all your insurance needs! She is the most thorough and professional individual I have worked with in a very long time! Highly recommend!"
We responded:
"We're delighted to hear that you had such a positive experience with Melissa at Kitterman State Farm. She truly goes above and beyond for our clients, and we appreciate your recommendation."
Bob Sieve
March 13, 2025
5
out of
5
rating by Bob Sieve
"I have been a State Farm Insurance policy holder for over 43 years. I don't file many claims, however when I do, service and quality are key. Melissa Rivers has been very helpful with timely responses and actions. Well done Melissa!"
We responded:
"Thank you so much for your kind words and for being a loyal State Farm policyholder for over 43 years! We truly appreciate your trust in us. We'll be sure to pass along your compliments to her. If you ever need anything else, don’t hesitate to reach out!"
Angel E
March 13, 2025
5
out of
5
rating by Angel E
"Mat was professional, pleasant and explained every detail of my policies. He also saved me money!!"
We responded:
"Thank you for the great review! We're happy to hear that your experience with Mat was a pleasant one. His dedication to providing excellent service really shines through, and we're glad he was able to save you some money too! We appreciate your feedback! "
Schroeder
March 11, 2025
5
out of
5
rating by Schroeder
"Very friendly staff! Kaylee answered all of our questions about my insurance policy."
We responded:
"Dear Amanda, thank you so much for your fantastic five-star review! We're thrilled to know that you had a great experience. Thank you for choosing Bruce Kitterman State Farm!"
Robert Hayward
March 10, 2025
5
out of
5
rating by Robert Hayward
"Professional, accurate, knowledgeable. 41 year customer and I nearly left State Farm until I became Kitterman's client. Bruce is the gold standard.Thanks for taking care of me like a good neighbor. Melissa, good job representing your company's high standard on my recent transaction."
We responded:
"Rob, we are thrilled to hear such great feedback. Long term customers like you are who make State Farm great. We look forward to serving you for another 41 years or more!"
Julie Sisneros
March 10, 2025
5
out of
5
rating by Julie Sisneros
"My fiancé and I recently moved from Colorado, we spoke to Kaylee who was very friendly and told us that one of agents would be reaching back out to us. Kameron gave us a call back and gave us some great quotes and broke down all the details about our insurance. Let me tell you he saved us a bunch of money! We are so happy that we will be working with Kameron going forward! Thank you so much we greatly appreciate you!"
We responded:
"Thank you so much for your feedback Julie! We’re happy to hear you had a positive experience with Kaylee and Kameron. Our team works hard to provide excellent service and help our clients find the best insurance solutions. We're so glad we could save you money and make your transition from Colorado smoother. We look forward to working with you both in the future! If you have any questions or need further assistance, don’t hesitate to reach out."
Wyatt Zepp
March 10, 2025
5
out of
5
rating by Wyatt Zepp
"Duke did a great job! Thanks Duke!!"
We responded:
"Thanks for the awesome review! We're glad to hear that Duke made a positive impression. He truly goes above and beyond for our clients. If you need any further assistance or have questions down the line, we're here for you. We appreciate your feedback!"
Kailey Berendse
March 9, 2025
5
out of
5
rating by Kailey Berendse
"GIVE MELISSA A RAISE!!!!! She has always been patient and understanding as well as so helpful when I've had questions or concerns even if there's times I haven't been the most fun to deal with. She always greets me with a friendly voice when I call and is always so nice in person. She's the one who told me about the beacons and now I pay half of what I wouldve had to thanks to her!"
We responded:
"Wow! Thank you for such a heartfelt review! We’re so glad to hear that Melissa has made such a positive impact on your experience. Her dedication to providing excellent service and her friendly demeanor truly set her apart. We're thrilled that she could help you save money with the beacons! We’ll definitely pass along your suggestion for a raise—she deserves it! If you have any more questions or need assistance in the future, don’t hesitate to reach out!"
Cathy Fauth
March 7, 2025
5
out of
5
rating by Cathy Fauth
"Want to say that Melissa was vary helpful and got what I needed done. Thank you."
We responded:
"Thank you so much, Cathy! We greatly appreciate your feedback and are pleased to have provided such a high level of service for you. If you ever need assistance or have any questions, don’t hesitate to reach out to the Kitterman State Farm team! - Bruce"
heather thompson
March 7, 2025
5
out of
5
rating by heather thompson
"Kaylee is always so helpful!"
We responded:
"We're delighted to hear that Kaylee has been so helpful to you. She truly cares about our clients and is always ready to assist. If you ever need anything else, please feel free to reach out. We appreciate your business, Heather!"
Sara Harper
March 6, 2025
5
out of
5
rating by Sara Harper
"Mat was amazing at explaining everything in detail. He was great and super helpful."
We responded:
"We're delighted to hear that Mat provided such detailed explanations and was helpful. We appreciate your kind words and look forward to assisting you again!"
rich lewis
March 6, 2025
5
out of
5
rating by rich lewis
"Teilia was amazing got things handled quickly."
We responded:
"Thank you for your fantastic review! We're so glad to hear that Teilla was able to assist you efficiently. If you need any further assistance, don’t hesitate to reach out!"
Desmond
March 6, 2025
5
out of
5
rating by Desmond
"Enjoyed the conversation with Melissa. She helped me reached my goals."
We responded:
"We're thrilled to hear that Melissa was able to help you reach your goals. If you need anything else, feel free to reach out!"