Reviews
State Farm® Agent Bruce Kitterman
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
braniff smith
October 9, 2026
"Melissa went the extra mile getting my windshield claim straightened out . Melissa knows how customer service works. :-)"
We responded:
"Thanks for sharing your experience! We’re glad Melissa made the claims process smooth and took great care of you. We’ll pass along your kind words!"
Rick Durante
October 6, 2026
"Kameron provided exceptional customer service while shopping for home and auto insurance. He was always available to answer questions and through the insurance company maze State Farm stood out ! I’m excited to be a new customer! I would also like to recognize Ashlie for assisting me with our auto insurance cards! Bruce Kitterman , you have a great team here and I’m confident you will continue to build on it!"
We responded:
"We really appreciate you taking the time to share this, and we’re so glad you had a great experience! Kameron and Ashlie will be thrilled to hear your feedback. Welcome to State Farm—we’re grateful you chose our team for your home and auto insurance, and we look forward to being here whenever you need us."
Gary Havens
October 5, 2026
"I just had a quick question about my policy and Stephanie took care of it and answered everything I needed within two minutes… I’m extremely happy I switched to State Farm … Everybody in the office is amazing !!!!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled Stephanie was able to answer your questions so quickly and that you’re happy you made the switch to State Farm. Our whole team truly appreciates your kind words and looks forward to helping whenever you need us!"
Thomas Goergen
October 2, 2026
"I've insured everything with State Farm for over 25 years, including my old cars. And now their new collector car relationship with Hagerty is a welcome improvement. Stephany at Bruce Kitterman helped make the transition smooth for my 1926 Dodge Brothers as well as my 1950 Chevy car. She was knowledgeable, personable without being mushy, and got back with me when she said she would."
We responded:
"We really appreciate your longtime loyalty to State Farm and are delighted we could help with your collector cars. Thanks for recognizing Stephany’s knowledge, clear communication, and follow-through. We’ll make sure she sees your kind words. Enjoy your 1926 Dodge Brothers and 1950 Chevy!"
Braydon Wilson
September 30, 2026
"Ashlie is always quick to respond to any questions I have, and very friendly. Thank you for all you do."
We responded:
"Thank you for the great review! We’re so happy to hear Ashlie was quick, friendly, and helpful. We appreciate you!"
G B
September 30, 2026
"Ashlie provides an easy and accessible experience to something I usually find stressful. Her knowledge is presented in a way I can digest while also being accompanied by great bedside manner! I would definitely recommend her to anyone looking…"
We responded:
"Thank you so much for your thoughtful review! We’re really glad to hear Ashlie made your experience feel easier and more accessible, especially with something that can often be stressful. Her knowledge and bedside manner are exactly what we strive for, and we truly appreciate your recommendation."
Haylie D
September 30, 2026
"Getting insurance can be so frustrating. I was super confused and overwhelmed on how to even begin with ensuring my new home and car together with a new company but Ashlie made me feel so at ease! She walked me through all of my options, broke it down, so I understood what it meant and what I would be looking at for coverage and how much the bills would cost each month. Didn’t make me feel dumb for the questions I asked and made me feel like I had someone I trusted on my side! Highly recommend Bruce Kittermans office and ask for Ashlie Mahlen!"
Sallie Wald
September 30, 2026
"I spoke to Ashlie this week, just wanted to say that she was super helpful and very pleasant 😊"
We responded:
"Hi Sallie, thank you for the wonderful review! We’re so happy Ashlie was able to walk you through your home and car insurance options in a way that felt understandable and supportive. We really appreciate your trust and your recommendation—please don’t hesitate to reach out anytime."
Tasha Wald
September 30, 2026
"Ashlie M was super helpful with my quote."
We responded:
"Thank you for the great review! We’re so glad Ashlie was able to help with your quote. We appreciate you choosing Bruce Kitterman State Farm"
Amy Bezerra
September 30, 2026
"Ben has been the best in our transition to changing insurance companies! Ben is very informative & reaches out directly with any policy changes. Thanks Ben for all your hard work!"
We responded:
"Hi Amy, thank you so much for your wonderful review! We’re thrilled to hear Ben has been a great support during your transition and that you found his guidance helpful—especially with policy changes. We truly appreciate your trust and kind words. ~Bruce Kitterman State Farm"
Racheal Westhoff
September 29, 2026
"I've had a great experience with Kameron. His service has been professional, friendly and helpful. He was quick to answer my questions and provide the best rates and coverage."
We responded:
"Hi Racheal, thanks for the awesome review! Kameron will be happy to hear your feedback. We’re glad you had a great experience and felt supported throughout the process."
Alan Metzger
September 28, 2026
"melissa was wonderful, answered all my questions, and quickly got the new policy in effect and made the changes to existing policies. thank you"
We responded:
"Thank you for your review! We’re thrilled to hear Melissa was so helpful—answering all your questions and getting the new policy implemented quickly, including the updates to your existing policies. We appreciate you!"
Dorothy Larson
September 25, 2026
"Extremely helpful and friendly. Lots of thanks for the help!"
We responded:
"Hi! Thank you so much for your kind review. We’re really happy we could help—your feedback means a lot. 😊"
Marilyn Huether
September 25, 2026
"Ben was very pleasant, friendly and knowledgeable. He was very easy to talk to and very helpful in discussing retirement related topics."
Jennifer Hemmingway
September 24, 2026
"Recently, Melissa helped us with some changes regarding our classic car insurance. She was thorough and even shared some great news regarding a decrease in our auto rates. As always, we continue to receive exceptional service from State Farm, and only wish we had switched over years ago.
It was a pleasure working with Duke, at State Farm, to insure our home and vehicles, not to mention, a relief to know we have adequate coverage and that we can depend on Duke, if we need assistance in the future."
We responded:
"Hi Jennifer, thank you for the wonderful review! We’re so glad Melissa was able to help with your classic car insurance changes and that you received great news about your auto rates. We truly appreciate your trust in State Farm—we’re here anytime you need us!"
Stacey Norton
September 24, 2026
"He was very good at explaining the insurances I got with my vehicle and renters insurance!!"
We responded:
"Thanks for the great review, Stacey! We’re glad you felt confident with the insurance explanations for your vehicle and renters coverage."
Moira Grant
September 24, 2026
"Very friendly and helpful! Had a super great and easy experience with him switching my insurance over!"
We responded:
"Hi Moira, thank you so much for your review! We’re thrilled to hear you had a super great and easy experience switching your insurance. We appreciate your trust!"
Domanic Heim
September 23, 2026
"Ben is amazing to work with. He helped me with everything from auto, home insurance, liability umbrella, life and my investments. Ben actually took the time to review every aspect and create a liability plan that fits my needs. I would highly recommend him to anyone!"
We responded:
"Thanks so much for the wonderful review! We’re really glad to hear Ben took the time to thoroughly review your needs and build a liability plan that fits you—across auto, home, umbrella, life, and investments. Your recommendation means a lot to us, and we’re here for you anytime you need support!"
Marianne Dillon
September 17, 2026
"Melissa has been very helpful and made the experience easier!!"
We responded:
"Thanks so much! We’re glad Melissa was able to help and make your experience easier."
Jaelyn Green
September 15, 2026
"Kameron was great to work with! Very honest and straightforward!"
We responded:
"Thank you for the feedback! We’re pleased Kameron provided an honest, straightforward experience. We appreciate your trust and look forward to helping again in the future."
Erin Wahl
September 11, 2026
"Duke did a great job switching us over to State Farm . He was friendly and honest and saved us money on our home and cars insurance. He was all ready with quotes and switching companies was a breeze . I would recommend him 100% and you know you will be taken care of if there is a chance you need it . He will go the extra mile you expect in our Rapid City community."
We responded:
"Thanks for the 5-star review! We’re thrilled we could help you find better coverage and save money on your home and car insurance. Duke truly enjoys going the extra mile for Rapid City families, and we’re grateful for your recommendation!"
joseph Rice
September 9, 2026
"Friendly and knowledgeable people, and Melissa is wongerful"
We responded:
"Thank you so much for the great review! We’re glad you found our team friendly and knowledgeable, and we’re especially happy to hear Melissa was wonderful. We appreciate your trust and look forward to helping you again anytime!"
Amanda Lamphere
September 2, 2026
"Kameron is a fantastic agent and provided me with some amazing quotes for car and life insurance! He has been wonderful to work with and I’m so happy to have been able to make the switch back to State Farm"
We responded:
"Hi Amanda, thank you so much for your kind review! We’re thrilled to hear Kameron provided great quotes for both your car and life insurance and that you’re happy to switch back to State Farm. We truly appreciate you choosing us!"
Lynette Lane
September 2, 2026
"Matt H was very quick to fix a small issue I had. All is now well, and I can go on my vacation with confidence! Thanks you, Matt!"
We responded:
"Thank you for the great review, Lynette! We’re glad Mat was able to help get the issue resolved quickly and everything is working well again—enjoy your vacation!"
Jojo
August 31, 2026
"Duke was great! Helped me find exactly what I needed and show/told me about everything I’d need to know about my insurance for my new car I just purchased. Glad to be a customer after talking and dealing with Duke!"
We responded:
"Thank you for your feedback. We’re pleased to hear Duke provided excellent assistance—helping you find the right vehicle and ensuring you understood your insurance options for your new purchase. We appreciate your business and look forward to serving you again."