Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chris Hamby

Chris Hamby

October 1, 2024

5  out of  5
rating by Chris Hamby
"This group of people are special, they always take great care of my family and everyone I e sent them, Big thanks to Melissa for always giving me the best price available, crossing the T’s and dotting the I’s. Best, Chris"
We responded:
"Thank you, Chris, for your kind review! We’re thrilled to hear that Melissa and the rest of the team have taken such excellent care of you and your family. We appreciate your confidence in us and will continue to provide top-notch service! - Bruce"
Profile photo of K Dena

K Dena

September 25, 2024

5  out of  5
rating by K Dena
"So Happy with Melissa! She is amazing! She helped me with my insurance. She was very helpful and I'm thankful for her help."
We responded:
"This is wonderful to hear! We are so happy to hear Melissa was able to help you with your insurance and that you found her to be helpful. Give us a call for any further questions! — Bruce"
Profile photo of Jacob Lagsdin

Jacob Lagsdin

September 25, 2024

5  out of  5
rating by Jacob Lagsdin
"My wife and I have several policies through this team and have always had a great experience when it comes down to customer service. We recently went over our home owners policy with Kameron and he was super knowledgeable and friendly. He helped me fix a couple things I had not even known were messed up with my account and got us back on track to saving money with State Farm 🌟 looking forward to locking in some life insurance with him as well in the near future 🎉"
We responded:
"Thank you for your kind words, Jacob! We appreciate your feedback and we're especially pleased to hear that Kameron was able to identify and fix issues with your homeowner's policy that you weren't even aware of. That's a testament to his commitment to providing excellent service to all our customers! — Bruce"
Profile photo of margie jurrens

margie jurrens

September 25, 2024

5  out of  5
rating by margie jurrens
"Very pleasant and friendly to work with!"
We responded:
"Hi Margie! It was our pleasure working with you as well. From all of us at Kitterman State Farm, thank you!"
Profile photo of Tom

Tom

September 25, 2024

5  out of  5
rating by Tom
"Melissa Rivers at State Farm in Rapid City is not only helpful. She's fast, efficient, and friendly."
We responded:
"Tom, thank you for your kind words! We’re glad Melissa could be an excellent resource for you. Your feedback means a lot to us! ~ Bruce"
Profile photo of Marcos Kigen

Marcos Kigen

September 18, 2024

5  out of  5
rating by Marcos Kigen
"It was awesome really nice"
We responded:
"We love hearing feedback like this from our valued customers. From all of us at Kitterman State Farm, thank you for your business Marcos!"
Profile photo of Jane Kellar

Jane Kellar

September 17, 2024

5  out of  5
rating by Jane Kellar
"Matt was friendly and informative"
We responded:
"It is great to hear from you, Jane! Thank you for letting us know you had a great experience at Kitterman State Farm with Mat. We appreciate it!"
Profile photo of Cole Leidholt

Cole Leidholt

September 10, 2024

5  out of  5
rating by Cole Leidholt
"Amazing. Flawless and and an absolute joy to work with"
We responded:
"It was our pleasure, Cole. Thank you!"
Profile photo of Jodie Fisk

Jodie Fisk

September 10, 2024

5  out of  5
rating by Jodie Fisk
"A friend of mine referred me to Ben Tordsen at State Farm. Buying insurance is not fun but he made it easy and was so professional, plus he saved us some money!! I would recommend Ben to anyone looking for an insurance quote."
We responded:
"Thank you for your business and recommendation, Jodie! From Ben and the rest of our team here at Kitterman State Farm, we appreciate you trusting us with your insurance needs. "
Profile photo of Niki Veigel

Niki Veigel

September 5, 2024

5  out of  5
rating by Niki Veigel
"I worked with Melissa - she was friendly, fast & professional. Was a pleasure working with her."
We responded:
"Niki, thank you for the 5-star review! We’re glad to hear that you were provided friendly, fast, and experienced service. It’s a pleasure to know that your experience with the team at Kitterman State Farm was enjoyable. We appreciate your feedback and look forward to serving you again in the future! ~ Bruce "
Profile photo of Jesse Roltgen

Jesse Roltgen

September 3, 2024

5  out of  5
rating by Jesse Roltgen
"Melissa was very helpful in getting my policies bundled and I'm order. Very efficient and friendly!"
We responded:
"Thank you Jesse!"
Profile photo of Loni Wells

Loni Wells

August 31, 2024

5  out of  5
rating by Loni Wells
"Melissa is the best! Always there to answer and help us with anything we need!"
We responded:
"Loni, thank you for your feedback! We’re so glad Melissa has been there to support you with anything you need. We appreciate your confidence in our team! ~ Bruce"
Profile photo of caleb priem

caleb priem

August 30, 2024

5  out of  5
rating by caleb priem
"Mellisa is quick, helpful, and knowledgeable. She rocks, thanks for all the help!!"
We responded:
"Thank you for your business Caleb!"
Profile photo of Cristian Vargas-Ordóñez (Zorrito)

Cristian Vargas-Ordóñez (Zorrito)

August 30, 2024

5  out of  5
rating by Cristian Vargas-Ordóñez (Zorrito)
"Cameron was great helping me choosing the insurance I needed. He explained everything and was very approachable."
We responded:
"Cristian, we’re happy kameron could help you choose coverage that fits your needs. Thank you for your kind words and for recognizing his approachable nature. We’re here to help whenever you need us! ~ Bruce"
Profile photo of Wade Bucholz

Wade Bucholz

August 28, 2024

5  out of  5
rating by Wade Bucholz
"Ben is amazing to work with, he went way above and beyond to help us get coverage for our home and autos. He was very knowledgeable about the insurance process and got us the most discount possible. Thank you Ben."
We responded:
"Wade, thank you for sharing your experience! We’re so happy to hear that Ben went above and beyond to help you with your home and auto coverage. Making sure you can choose the right coverage for your needs while understanding the process is important to us, and we’re glad Ben was able to deliver that for you. Thank you for your confidence in our team! ~ Bruce"
Profile photo of Ann E. Metli

Ann E. Metli

August 20, 2024

5  out of  5
rating by Ann E. Metli
"Kameron was so thorough and efficient with my insurance request. Saved me hundreds of dollars. I would highly recommend utilizing Kameron for ALL your insurance needs."
We responded:
"I’m so glad we were able to help you save with your insurance request. Thank you for the high recommendation of our team, it means a lot!"
Profile photo of Clinton Kirk

Clinton Kirk

August 20, 2024

5  out of  5
rating by Clinton Kirk
"Melissa is always a pleasure to speak with on the phone and a she has helped me with several policy changes over the last couple months. Great customer support!"
We responded:
"Thank you so much! It’s nice to hear that Melissa provided you with great customer support for all your policy changes. I will make sure to let her know you gave her a shout-out! ~ Bruce"
Profile photo of Holly Blumer

Holly Blumer

August 18, 2024

5  out of  5
rating by Holly Blumer
"I have been with your office since 2018 and Melissa has been the only person that has CALLED ME, I always had to call your office to see if there was anything you could do to lower my insurance. She not only checked on me but gave me ideas to lower our insurance. She's a sharp gal and a keeper. She is a asset to your office."
We responded:
"Holly, this is some of the great feedback we constantly look for. Knowing you, like many of our customers, appreciate our checking in with you is so good to know. We appreciate your business and look forward to checking on your satisfaction again in the future!"
Profile photo of Darsha Dodge

Darsha Dodge

August 14, 2024

5  out of  5
rating by Darsha Dodge
"I’ve been a State Farm customer since I started driving at 14. It’s the customer service that keeps me coming back! My most recent accident wasn’t my fault, and Melissa Rivers with Kitterman’s office was by my side the whole way! She was so responsive and helpful - it made the process so much easier! Highly recommend!"
We responded:
"Thank you so much, Darsha, for sharing your experience! We're so glad Melissa was able to support you through a challenging time. Our team is always here to help. Your loyalty and recommendation are sincerely appreciated! -Bruce"
Profile photo of dayton jutting

dayton jutting

August 13, 2024

5  out of  5
rating by dayton jutting
"Matt was so open and honest and a pleasure to work with! He really made me understand my fully policy and got things done for me as fast as he could with no hesitation! Thank you!"
We responded:
"Dayton, we’re so glad to hear that Matt provided you with an exceptional experience. Clear communication and efficiency are top priorities for us. Thank you for sharing your positive experience and for choosing us to handle your insurance needs!"
Profile photo of Kristyn Miller

Kristyn Miller

August 12, 2024

5  out of  5
rating by Kristyn Miller
"I greatly appreciate Duke taking the time to review all of my options for homeowners and auto coverage. He was extremely helpful and a pleasure to do business with! Thank you for the wonderful experience!"
We responded:
"Thank you, Kristyn! We will make sure Duke gets this message as well. It always makes us smile knowing our customers are well taken care of and their insurance needs are met. "
Profile photo of Tralice Ellis

Tralice Ellis

August 9, 2024

5  out of  5
rating by Tralice Ellis
"I was in need of Renters Insurance and reached out via email in the morning. Before noon Keagan had contacted me and by end of day I had my vehicle switched over and renters insurance in place! Absolutely the best experience I have ever had dealing with insurance!! If I could give 10 stars I certainly would. I already told my son to contact them and see what they could do for him!!!"
We responded:
"Thank you for the outstanding review! We're happy to hear you received prompt and efficient service for your renters and vehicle insurance. Your recommendation means a lot to us! We look forward to continuing to serve you and your family's insurance needs! - Bruce"
Profile photo of GregandKim Suckow

GregandKim Suckow

August 6, 2024

5  out of  5
rating by GregandKim Suckow
"Melissa Rivers is always great to work with! Responds fast and gets things done quickly!"
We responded:
"Melissa is definitely an asset to our agency! We're happy she made working with us a breeze and got everything taken care of for you! "
Profile photo of Matthew H

Matthew H

August 2, 2024

5  out of  5
rating by Matthew H
"Great service. Awesome phone voice"
We responded:
"Thank you for the kind words Matthew! "
Profile photo of Kathryn Banaszak

Kathryn Banaszak

August 2, 2024

5  out of  5
rating by Kathryn Banaszak
"Melissa Rivers was so helpful in quickly adding an additional auto to my policy. She was a delight and again makes me glad I am with Bruce Kitterman agency and State Farm."
We responded:
"We appreciate your business Kathryn!"