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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Racheal Westhoff

Racheal Westhoff

September 29, 2026

5  out of  5
rating by Racheal Westhoff
"I've had a great experience with Kameron. His service has been professional, friendly and helpful. He was quick to answer my questions and provide the best rates and coverage."
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Alan Metzger

September 28, 2026

5  out of  5
rating by Alan Metzger
"melissa was wonderful, answered all my questions, and quickly got the new policy in effect and made the changes to existing policies. thank you"
We responded:
"Thank you for your review! We’re thrilled to hear Melissa was so helpful—answering all your questions and getting the new policy implemented quickly, including the updates to your existing policies. We appreciate you!"
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Dorothy Larson

September 25, 2026

5  out of  5
rating by Dorothy Larson
"Extremely helpful and friendly. Lots of thanks for the help!"
We responded:
"Hi! Thank you so much for your kind review. We’re really happy we could help—your feedback means a lot. 😊"
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Marilyn Huether

September 25, 2026

5  out of  5
rating by Marilyn Huether
"Ben was very pleasant, friendly and knowledgeable. He was very easy to talk to and very helpful in discussing retirement related topics."
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Jennifer Hemmingway

September 24, 2026

5  out of  5
rating by Jennifer Hemmingway
"Recently, Melissa helped us with some changes regarding our classic car insurance. She was thorough and even shared some great news regarding a decrease in our auto rates. As always, we continue to receive exceptional service from State Farm, and only wish we had switched over years ago.

It was a pleasure working with Duke, at State Farm, to insure our home and vehicles, not to mention, a relief to know we have adequate coverage and that we can depend on Duke, if we need assistance in the future."
We responded:
"Hi Jennifer, thank you for the wonderful review! We’re so glad Melissa was able to help with your classic car insurance changes and that you received great news about your auto rates. We truly appreciate your trust in State Farm—we’re here anytime you need us!"
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Stacey Norton

September 24, 2026

5  out of  5
rating by Stacey Norton
"He was very good at explaining the insurances I got with my vehicle and renters insurance!!"
We responded:
"Thanks for the great review, Stacey! We’re glad you felt confident with the insurance explanations for your vehicle and renters coverage."
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Moira Grant

September 24, 2026

5  out of  5
rating by Moira Grant
"Very friendly and helpful! Had a super great and easy experience with him switching my insurance over!"
We responded:
"Hi Moira, thank you so much for your review! We’re thrilled to hear you had a super great and easy experience switching your insurance. We appreciate your trust!"
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Domanic Heim

September 23, 2026

5  out of  5
rating by Domanic Heim
"Ben is amazing to work with. He helped me with everything from auto, home insurance, liability umbrella, life and my investments. Ben actually took the time to review every aspect and create a liability plan that fits my needs. I would highly recommend him to anyone!"
We responded:
"Thanks so much for the wonderful review! We’re really glad to hear Ben took the time to thoroughly review your needs and build a liability plan that fits you—across auto, home, umbrella, life, and investments. Your recommendation means a lot to us, and we’re here for you anytime you need support!"
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Marianne Dillon

September 17, 2026

5  out of  5
rating by Marianne Dillon
"Melissa has been very helpful and made the experience easier!!"
We responded:
"Thanks so much! We’re glad Melissa was able to help and make your experience easier."
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Jaelyn Green

September 15, 2026

5  out of  5
rating by Jaelyn Green
"Kameron was great to work with! Very honest and straightforward!"
We responded:
"Thank you for the feedback! We’re pleased Kameron provided an honest, straightforward experience. We appreciate your trust and look forward to helping again in the future."
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Erin Wahl

September 11, 2026

5  out of  5
rating by Erin Wahl
"Duke did a great job switching us over to State Farm . He was friendly and honest and saved us money on our home and cars insurance. He was all ready with quotes and switching companies was a breeze . I would recommend him 100% and you know you will be taken care of if there is a chance you need it . He will go the extra mile you expect in our Rapid City community."
We responded:
"Thanks for the 5-star review! We’re thrilled we could help you find better coverage and save money on your home and car insurance. Duke truly enjoys going the extra mile for Rapid City families, and we’re grateful for your recommendation!"
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joseph Rice

September 9, 2026

5  out of  5
rating by joseph Rice
"Friendly and knowledgeable people, and Melissa is wongerful"
We responded:
"Thank you so much for the great review! We’re glad you found our team friendly and knowledgeable, and we’re especially happy to hear Melissa was wonderful. We appreciate your trust and look forward to helping you again anytime!"
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Amanda Lamphere

September 2, 2026

5  out of  5
rating by Amanda Lamphere
"Kameron is a fantastic agent and provided me with some amazing quotes for car and life insurance! He has been wonderful to work with and I’m so happy to have been able to make the switch back to State Farm"
We responded:
"Hi Amanda, thank you so much for your kind review! We’re thrilled to hear Kameron provided great quotes for both your car and life insurance and that you’re happy to switch back to State Farm. We truly appreciate you choosing us!"
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Lynette Lane

September 2, 2026

5  out of  5
rating by Lynette Lane
"Matt H was very quick to fix a small issue I had. All is now well, and I can go on my vacation with confidence! Thanks you, Matt!"
We responded:
"Thank you for the great review, Lynette! We’re glad Mat was able to help get the issue resolved quickly and everything is working well again—enjoy your vacation!"
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Jojo

August 31, 2026

5  out of  5
rating by Jojo
"Duke was great! Helped me find exactly what I needed and show/told me about everything I’d need to know about my insurance for my new car I just purchased. Glad to be a customer after talking and dealing with Duke!"
We responded:
"Thank you for your feedback. We’re pleased to hear Duke provided excellent assistance—helping you find the right vehicle and ensuring you understood your insurance options for your new purchase. We appreciate your business and look forward to serving you again."
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DENISE AND ROBERT BEDARD

August 29, 2026

5  out of  5
rating by DENISE AND ROBERT BEDARD
"Great team great service . Ben has been fantastic to work with."
We responded:
"Your feedback is greatly appreciated. We’re happy you found our team helpful and Ben fantastic to work with!"
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Blake Anderson

August 26, 2026

5  out of  5
rating by Blake Anderson
"Was great service thank you to Mat and Hamaker and Bruce Kitterman highly recommend!"
We responded:
"Thank you so much for the kind words! We’re thrilled you received great service. Mat and Bruce Kitterman will be glad to hear your recommendation—thank you!"
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Suhao Chen

August 20, 2026

5  out of  5
rating by Suhao Chen
"Melissa at Kitterman State Farm is fantastic to work with! She is professional, friendly, and always willing to help. I truly appreciate her excellent customer service and highly recommend her."
We responded:
"We really appreciate your review! Melissa will be so happy to hear you found her professional, friendly, and dependable. Thank you for choosing Kitterman State Farm—and for recommending us."
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Sheila Coyle

August 19, 2026

5  out of  5
rating by Sheila Coyle
"Melissa was very helpful and professional and explain things to me which made sense she's awesome"
We responded:
"Thank you for the great review! We’re so glad Melissa was able to help and explain everything in a way that made sense. We’ll be sure to share your kind words with her—she’ll be thrilled. We truly appreciate you choosing Kitterman State Farm!"
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Susan Dong

August 18, 2026

5  out of  5
rating by Susan Dong
"Kameron is AMAZING. He knew more about my policies than I did. He was helpful, professional & caring. I called to renew one policy and there were 2 additional policies that he helped me to take care of. His service & responsiveness are exemplary."
We responded:
"Thank you so much for the amazing review! We’re thrilled to hear that Kameron was professional, helpful, and caring—and that he went above and beyond by helping you with your renewal and the additional policies. We truly appreciate your trust and recommendation, and we’ll be sure to pass along your kind words to Kameron!"
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Megan Berkower

August 17, 2026

5  out of  5
rating by Megan Berkower
"I needed to get new policies set up for my move and Kameron was SO helpful! Very responsive, detailed, and made the process quick and easy. Highly recommend this office!"
We responded:
"Hi Megan, It’s wonderful that you felt the process was responsive and detailed—our team works hard to make things as easy as possible. We really appreciate your recommendation! Thanks a ton for the great review! "
Profile photo of Jason Meverden

Jason Meverden

August 13, 2026

5  out of  5
rating by Jason Meverden
"I can’t say enough good things about Bruce Kitterman State Farm and the entire team. They handle all of my insurance policies, and the level of customer service I’ve received from this office has consistently been beyond exceptional.

Bruce Kitterman, Mat Hamaker, Ben Tordsen, and Duke Mickle have all been fantastic to work with. They’re knowledgeable, responsive, easy to communicate with, and always willing to take the time to answer questions or help with whatever I need.

It’s rare to find an entire office that provides this level of service so consistently. If you’re not currently with State Farm, or you’re simply looking for an insurance agency that genuinely takes care of its customers, I highly recommend contacting Bruce Kitterman’s office for any of your insurance needs.

Absolutely deserving of five stars!"
We responded:
"Thank you for the fantastic review and for choosing Bruce Kitterman State Farm! We truly appreciate your trust in our team for all of your insurance policies.

It means a lot to hear that Bruce, Mat, Ben, and Duke have been knowledgeable, responsive, and consistently willing to take the time to answer your questions and help whenever you need support.

We’re proud to provide a level of service that customers can feel—thanks again for the five-star recommendation!"
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Triciann Rowe

August 13, 2026

5  out of  5
rating by Triciann Rowe
"May helped me out and was great! I appreciated him!!"
We responded:
"Thanks so much for the review! We’re happy to hear Mat was able to help and that you had a great experience. We really appreciate your trust in our team—please don’t hesitate to reach out anytime."
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Aileen Crawford

August 12, 2026

5  out of  5
rating by Aileen Crawford
"Our experience was fantastic! From the time we arrived until we left, everyone was very professional and friendly. Our agent Duke had all the documents ready for our review, and was very thorough going over the policy line by line. Duke was also excellent at answering our many questions! Highly recommend State Farm - Bruce Kitterman Agency!"
We responded:
"We really appreciate your kind words and your recommendation! It’s wonderful to hear that from the moment you arrived to the time you left, you felt welcomed and well taken care of.

We’re especially glad Duke was able to have your documents ready and walk you through the policy thoroughly, answering all of your questions along the way.

Thank you again for choosing Bruce Kitterman State Farm—we look forward to being there for you whenever you need assistance."
Profile photo of Chris T.

Chris T.

August 12, 2026

5  out of  5
rating by Chris T.
"This has been our agency for a few years. We usually work with Melissa, who is always helpful, friendly, and quick to respond to questions."
We responded:
"Thanks for the kind words! We love working with you and appreciate that you’ve been with us for a few years. It’s great to know Melissa’s been helpful, friendly, and quick to respond—thank you for recognizing her!"